At StockEShop, customer satisfaction is our highest priority. We understand the importance of transparency and clarity in every transaction. This Refund & Return Policy outlines the conditions under which refunds are granted, ensuring a secure and smooth experience for all customers.
1. Digital Product Nature
All products offered through StockEShop are digitally delivered antivirus software licenses. Once an order is confirmed and the license is electronically sent to the registered email address, the item is considered delivered and fulfilled.
Because of the digital format and the licensing terms associated with the software, returns are not applicable. However, we do offer refunds under specific circumstances outlined below.
2. Eligibility for Refunds
We are committed to resolving any issues that may arise during your purchase. A refund may be issued in the following cases:
- Non-delivery of Product: If you have not received your product within 24 hours of payment confirmation and have contacted us without resolution.
- Duplicate Payment: If an accidental double charge has occurred for the same product.
- Incorrect Product Delivery: If the delivered product does not match the order placed.
To initiate a refund request, please email us atsupport@stockeshop.com with your order number and a detailed explanation of the issue.
3. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- You no longer want or need the software after delivery.
- You purchased the wrong product but the correct product was delivered.
- You fail to meet the system requirements necessary to run the software.
- The license key has been activated or redeemed.
To prevent these situations, we encourage users to carefully review product descriptions and compatibility requirements before completing a purchase.
4. Refund Process
If your refund request meets the criteria:
- Our support team will review your request within 1–2 business days.
- Approved refunds will be processed back to your original payment method through Stripe.
- It may take 5–10 business days for the refund to appear on your financial statement, depending on your bank or card provider.
We will notify you by email once your refund has been processed.
5. Payment and Delivery Confirmation
All payments are securely processed through Stripe, a trusted payment gateway used across the United States. Upon payment confirmation, your antivirus license is delivered electronically to the email address provided during checkout. Please ensure that your email address is entered accurately to avoid delivery delays.
6. Contact Information
If you have any questions about this policy or need assistance with an order, please don't hesitate to reach out:
Email: support@stockeshop.com
We’re here to ensure a safe, smooth, and satisfying experience every time you shop with StockEShop.
